IT Service Desk

Feb 5, 2018   //   by HR Recruitment   //   Careers, Open Position  //  Comments Off on IT Service Desk

Job Description

  • Create environment for IT Service Management and ITIL compliance process
  • Act as a single point of contact for local customer and global customer in 24×7
  • Receive incoming call, email, online chat and automated request and response accordingly.
  • Log and monitor email and ticket queue
  • Perform basic troubleshooting for Windows 7, 8, 10, Office 2013/2016 problem, other applications
  • Perform basic troubleshooting for hardware, network, printer and peripherals
  • Provide relevant information, escalation, contact 3rd party or related team to get things done.
  • Assign and manage queue for customer, field engineer, backend engineer, partner and vendor
  • Follow-up and ensure ticket is created, updated, resolve within SLA.
  • Create, input, maintain customer information, software and hardware information.
  • Generate report for incident/request and analyze proper preventive action
  • Provide related information, documentation, paperwork for supporting incident/request
  • Maintain audit, procurement, CMDB and service report
  • Continuously improve service and efficiency through the use of better tools, people and processes.
  • Perform in-house IT standardize, IT communication, security audit and ITSM control project
  • Schedule Full-time / Shift

Qualification

  • At least 2-5 years experience as IT ServiceDesk, Helpdesk, IT Customer Support in SMB or enterprise environment
  • Experience in using ITSM logging tools (e.g., Remedy, ServiceNow, ManageEngine, ZenDesk, Freshdesk)
  • Understanding in IT Hardware, Windows, Office Software, Network and Peripherals
  • Optional: Understanding in ITSM process, IT audit, ISO27001 or certified ITIL is an advantage
  • Optional: Understanding in IT industry, FMCG, Retail, Foods, Hotel is an advantage
  • Able to work in holiday and night time
  • Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
  • Highly organized and detail oriented
  • Good attitude with a willingness to be flexible
  • Ability to work on cross-functional teams
  • Capability to multitask, and work under pressure with changing priorities
  • Ability to work effectively in a fast-paced, challenging team environment
  • Excellent communication skill in both Thai and English language

 

Interested?
Drop your resume via email to [email protected] or call to Khun Yowaret 02 722 8333 #102-104, 091 575 0991 or [email protected] : @zca24301l

Still not convinced? Let’s talk
Call our team 02 722 8333 #102-104, 091 575 0991

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