Desktop support engineer

May 15, 2017   //   by HR Recruitment   //   Careers, Open Position  //  Comments Off on Desktop support engineer
Job Description:
Incident management.
Receiving incident or request from user.
Provide solutions to customers via phone or onsite support.
Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner.
Asset Management.
Support management of local PC/Device and peripherals stock.
 Provide remote diagnostic to customer system.
Escalate call which exceed the “Service Level Agreement” criteria.
Provide engineering on-site service according to SLA.
Device Hardware and Peripherals installation and configuration.
Break/Fix support for out of warranty equipment  by direct communication to the OEM.
Qualifications:

Male or female, 25-30 years of age.

Bachelor Degree in Computer Engineering or any related fields.

1-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management.

Knowledge in Windows product (MS Office, Windows Operating System, SharePoint etc.)   Ability to work flexible.

Able to go on-site to support customer.

Service-mind and interpersonal skill is a must.

Good command of English would be advantage.

 Interested?
Drop your resume via email to [email protected]  or call to Khun Yowaret 02 722 8333 #102-104, 091 575 0991
 Still not convinced? Let’s talk
Call our team 02 722 8333 #102-104, 091 575 0991

 

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